At Full Scope/Instant Reply our goal is to provide you with the most detailed, accurate account of a typical customer's experience in your place of business. Our Mystery Shoppers are educated about correct mystery shopping procedures, as well as particular details of your specific business policies and procedures.
Mystery Shopping assignments are e-mailed to mystery shoppers with exact dates, times and types of shops. The shopper is given complete and explicit instructions about your company. He/She visits the assigned location, then returns to this site, using passwords, to complete your unique form WITHIN 12 HOURS. We, in turn, review the mystery shop for completeness and accuracy, and forward the information to you! You, our client, will have a password to access your valuable information. With your password, you will be able to access your own area and review shopper reports daily. The shopper reports will be waiting for you within 24 hours of a shop! You will also be able to view and/or print weekly, monthly, and year-to-date statistical reports at any time. You will be able to access all information, reports or individual shop results.
Full Scope/Instant Reply will provide you with a basic form for your business and give you a list of questions you may use to customize your form. You will decide the point value for each question. All you need to do is provide us with the number of locations, addresses and telephone numbers of each location and the number of shops required, and we will schedule the mystery shoppers, and we're on our way, right away.
Client Reports and other information can be accessed 24 hours a day, 7 days a week from anywhere in the World with a Client Login ID and Password.