Mystery Shopping is one of the most valuable tools a business owner/manager can use to monitor the quality of service offered by his staff. Owners and managers cannot be at their place(s) of business 24 hours a day or at each location all the time. Also, employees tend to perform differently when owners/managers are present.

Our Mystery Shoppers are not marketing consultants or research & development advisors. We do not ask our shoppers for suggestions or solutions. Their job is simply to enlighten clients of their typical dining/shopping experience. Mystery Shopper reports are tangible evidence to be used at staff meetings, department meetings, and executive meetings. They can be used to reward employees, monitor the number of staff required and assist in training employees on correct procedure. Obviously, the sooner management has this valuable information, the more effective the program will be!

INSTANT REPLY, INC., is unique to the Mystery Shopping industry because all of the reporting is available, electronically, to clients within hours of the shop. Clients get their results the DAY FOLLOWING THE SHOP ! Client Reports and other information can be accessed 24 hours a day, 7 days a week from anywhere in the World with a Client Login ID and Password !